Shipping policy

Shipping Policy

Processing Time 

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may vary depending on item availability. For items that are out of stock or sold out, production will begin upon receipt of your order. In such cases, we will reach out to you via email with an estimated production and dispatch timeline. We appreciate your patience as each piece is made with care.

Domestic Shipping (Philippines) 

We ship to all areas within the Philippines and offer two shipping options at checkout:

  • Express Shipping — Delivery within 5–7 business days from the date of dispatch
  • Priority Shipping — Delivery within 3–5 business days from the date of dispatch

Shipping fees are calculated at checkout based on your delivery address and order weight.

International Shipping 

We ship to select international countries. For international orders, shipping fees are not charged at checkout. After your order is placed, our team will reach out to you via email with the best available shipping options and their corresponding costs. Fulfillment will proceed once you have confirmed your preferred shipping method. All international shipping costs are at the customer's expense.

International delivery times vary by destination and may take 7–21 business days from dispatch, depending on the courier and destination country.

Customs & Duties 

International orders may be subject to customs fees, import duties, and taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total.

Order Tracking 

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment's progress.

Delays

Once your order has been dispatched, delivery timelines are managed by the courier. While we do our best to provide accurate estimates, any delays that occur after dispatch are outside of our control and are the responsibility of the courier. We recommend reaching out directly to the courier with your tracking number for updates. If you need assistance locating your courier's contact information, feel free to reach out to us at info@moy-studio.com.

Contact Us 

If you have any questions about your order or shipment, please reach out to us at info@moy-studio.com.